Freespee
About Freespee
Freespee offers a real-time communication and call tracking platform for businesses. In particular, the platform enables companies to track, analyze and optimize telephone interactions with customers, which can be particularly useful for call centers, customer services and sales teams.
Freespee's main objective is to help companies improve operational efficiency, optimize customer interactions and deliver a better customer experience.
To learn more, please visit https://freespee.com/.
PA Connect Freespee
The PA Connect Freespee offers an opportunity to optimize the management of customer interactions. By combining phone call data with a comprehensive analysis of customer behavior, this integration enables more informed decision-making, greater personalization of the customer experience, and an overall improvement in operational performance.
Connector principles
Thanks to this integration, you're able to collect new custom events and properties containing information about your phone calls. By using Piano Analytics to centralize your call data, you can enrich your analyses and unlock new insights.
The connector is configured in just a few clicks from the Freespee interface, and requires prior modification of your Piano Analytics Data Model.
Prerequisites :
Have a Freespee account.
Have a Piano Analytics account.
Have the necessary rights to edit the Piano Analytics data model.
Set up the connector
Enrich your Piano Analytics Data Model
Before going any further, make sure you have the rights to edit the Data Model on your Piano Analytics account.
Go to Data Management > Data Model > Events to declare the following event:
onsite_phonecall
Then, in the Properties tab, declare your two properties (property_key):
duration
answered
Create a workflow via Freespee's Engagement Builder
First, you'll need to create a workflow in the Engagement Builder, give it a name and link it to your account. Then make the following configuration:
Event and Criteria
Select the "A call ends" trigger:
Then define your preferred criteria.
Delivery method
Your Piano Analytics tag configurations are automatically retrieved by the fs.js script.
Simply use the following Endpoint:
{{ meas_custom_dynamic.pa_cd }}/events?s={{ meas_custom_dynamic.pa_sid }}&idclient={{ meas_custom_dynamic.pa_vid }}
The body already contains the phone_call event, as well as its two properties answered and duration, which you now have declared in your Piano Analytics data model:
Activate your workflow to start benefiting from the connector!
Additional resources
Partner's website : https://freespee.com/