What to do if I can't access Piano Analytics' solution?

External blocking factors might prevent you from accessing our solution. You can find below a list of some of those factors, which should give you leads on how to autonomously solve your access issues.

However, our Support Center is always available to help you solve any access issue.

• An element from your browser's cache if preventing you from accessing our solution. We advise you to empty your cache with the following keyboard shortcut: CTRL + F5

• Your browser or its version, does not support certain technologies used by our solution. Try using a different browser.

• We advise you to turn off your AdBlockers on our interfaces. Indeed, they can, in certain cases, prevent you from accessing them. Moreover, there are no ads on our tool.

• Try using a different internet connection. Some companies are using a proxy in order to restrict the access to some websites. If changing connection was conclusive, we advise you to contact your technical teams so that they can authorise access to our solution.